A&A Plumbing

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Handle Your Plumbing Emergency Like A Professional

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No one likes to think about what they would do in emergencies, especially plumbing emergencies. But situations arise and you need to be equipped to deal with them.

If handled incorrectly, a plumbing emergency could result in hundreds or thousands of dollars in repairs. The number one threat in most plumbing emergencies is water damage, which can cause irreversible damage to your home and be pricey to repair.

So, what is considered a plumbing emergency? A plumbing emergency is any situation that cannot wait until a scheduled appointment. Some examples include, but are not limited to:

  • Extremely hot water coming from faucet could mean your water heater is overheating.
  • Frozen pipes could lead to major pipe damage and leaks.
  • A leaking hot water heater could lead to a major flood.

What do you do in a plumbing emergency? Since the damage has already been done, your goal is to prevent further damage from occurring. The following four steps are a great start to handling any plumbing emergency.

Turn Off Water

The first thing you should do in any plumbing emergency is shut off the water. It’s helpful to know how to do so before emergency strikes, just like we discussed in our blog about flooded basements. If you cannot turn off the water directly to the affected area, you’ll need to turn off the water to your entire home. The valve to do so is generally located near the water meter.

Clear Area

After turning off the water, you should clear the area. This means moving furniture and valuables, and mopping up any standing water on the floor. Not only will clearing the area make it easier for the plumber to maneuver, but it will also prevent your possessions from incurring further damage.

Assess Damage

After clearing the area, take a moment to calmly survey to the damage. It is now that you decide whether your emergency warrants an immediate visit from your plumber or if it can wait for a scheduled appointment.

Call Plumber

Believe it or not, in their frantic states of dealing with an emergency, a lot of people forget to actually call the plumber. When you do call the emergency plumber, it is best to give as much detail as possible. Make sure to include what fixture is affected and what you have done to temporarily stop the problem.

Often times, the more you can describe over the phone, the quicker the issue will be resolved.

We wholeheartedly believe the most important thing to do in an emergency is to act rationally. While it is an extremely stressful time, acting irrationally will neither solve the problem nor resolve it quicker. In any emergency, feel free to contact us day or night – that’s what we’re here for.

Flooded Basement? Here’s What You Need To Do

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No one wants to walk downstairs to find their basement flooded. However, it’s bound to happen at one point in your life, and it’s important to know how to handle the situation. The following steps should help you navigate your flooded basement with ease.

Shut off the source of the flood as soon as possible.

This seems like an easy enough task unless, of course, the water is coming in because your area is flooded. In order to turn off the source of water, you will likely need to turn off the plumbing in your entire home. Don’t know how to turn off the plumbing? It’s better that you learn now, when you don’t need to know, than wait until disaster strikes.

Oh, and if the source of the water is a sewage backup, it’s imperative you don’t use any appliances that use water, such as the toilet or dishwasher.

Examine the damage from a distance.

You need to assess the damage but do not attempt to wade through the water; there is a very real potential for electric shock. If you must walk through the flooded area, make sure you can complete the following steps, first:

  1. Turn off the power in your home.
  2. Wear protective gear, especially if the flood is from the sewer line.
  3. Ensure there are no gas leaks.
  4. Check for structural damage.

Again, if you cannot complete the steps above, do not attempt to walk through the water. Assessing damage can wait if your safety is in danger.

Call the plumber immediately.

We understand that plumbing emergencies happen at all hours of the day. Never be afraid to call outside of business hours, that’s what we’re here for.

Call your insurance company.

Your very next call after us should be your insurance company. The sooner you call, the more likely they will be to cover the majority of the damage. Taking photos and video of the damage is also a good idea. And don’t forget to save the receipts from any emergency repairs or purchases you make. A lot of times those expenses will be covered by your insurance or at least count toward your deductible.

Prepare for the future.

Your basement flooded and there is a chance it may happen again in the future. To try to avoid this in the future, we’ve provided three preventative measures you can take:

  1. Store valuables in watertight containers.
  2. Install a sump pump.
  3. Upgrade your foundation’s drainage system.

Taking these preventative measures will not only make you more prepared for a flooded basement in the future, but also will make your insurance company more likely to satisfy your claim.

 
Only after completing the steps listed above will you be ready to clean and restore your basement to its former glory. But don’t worry, A&A Plumbing is always just a phone call away if you have any questions or a plumbing emergency.